Refund & Returns Policy
Returns & Refund Policy – Best 4K IPTV UK
At Best 4K IPTV UK, we’re committed to providing our customers with first-class IPTV services. If for any reason you’re not completely satisfied, please review our returns and refund policy below. Your satisfaction is our top priority, and we’re always ready to resolve any concerns.
No Disputes Before Contacting Us
Please contact our customer service team before opening a dispute or chargeback. Sorting out issues directly with us ensures you don’t risk your money or your access to our services. Opening a dispute automatically rules out a refund.
Refund Policy
We are 100% confident in the quality of our products. Even so, we understand that our IPTV subscriptions may not work perfectly for everyone. If you’re not happy with your purchase, or there’s a problem we can’t resolve within a reasonable time, we’ll gladly refund your money.
Refund Conditions
Refunds are only available within 72 hours of the purchase date. After this period, refunds can no longer be processed.
Technical Issues:
Refunds are only possible if you give us the chance to resolve the issue. If we can’t fix the problem within 48 hours, we’ll refund the full amount.
Refunds for Card Payments:
Refunds are normally processed within 20 to 31 working days. In rare cases this can take up to 90 days, as we are not responsible for delays caused by the payment provider.
Partial Refunds:
Refunds requested after the 72-hour window are calculated pro rata, based on how much of the subscription has been used.
No Refunds in the Following Cases
- Dissatisfaction with the channel selection or performance: We recommend that all customers use our free trial before taking out a long-term subscription.
- Technical issues on the customer’s side: We’re happy to help you set up your devices, apps and systems, but we cannot take responsibility for faulty hardware, software or set-ups.
- Channels freezing or buffering: Despite our stable servers, individual channels may occasionally go down due to internet issues, provider issues or short-term server updates. These issues are usually temporary.
- Server issues and outages: If your subscription is unavailable for more than 48 hours due to a server issue or an error on our side, we’ll offer you a full refund or extend your subscription by the time lost – plus an extra bonus that we can agree together.
Contact Us
If you have any questions about our returns and refund policy, or would like to request a refund, please contact us:
- WhatsApp: Click here
- Email: [email protected]
We’re here around the clock to help!